What organisations say after working with us

The Situation

A mid-sized logistics operator in Klang Valley had fielded several vendor pitches for AI tools and found it difficult to evaluate them independently. Senior leadership wanted an outside view before committing budget.

The Engagement

Mentari Logic conducted a two-day Discovery Workshop at the company's Shah Alam office with four operations leads. The sessions examined document processing, driver dispatch, and customer query workflows against sector case studies.

The Outcome

The written recommendation identified document processing as the strongest candidate — with the lowest integration complexity — and suggested deprioritising the other two areas. The company used the output to decline two of the vendor proposals they had received.

"Exactly the clarity we needed before spending anything."

The Situation

A professional services firm in Kuala Lumpur was spending significant staff time manually routing incoming client queries. A prior attempt at automation had been abandoned after integration difficulties eighteen months earlier.

The Engagement

A five-week pilot was scoped to test AI-assisted classification of incoming queries against a defined routing structure. The integration was built around the firm's existing helpdesk platform. Staff orientation covered a small team handling query intake.

The Outcome

Classification accuracy reached 78% within the pilot window — sufficient to reduce manual handling on a defined subset of query types. The reflection document noted two routing categories where accuracy was insufficient and recommended keeping those in manual review.

"The honest reflection on what did not work was as useful as the positive results."

The Situation

A financial services group had deployed three AI tools across operations over two years. The board wanted a standing mechanism for oversight — particularly around data handling and vendor terms — without building a dedicated internal function.

The Engagement

A Quarterly Integration Review arrangement was established covering all three tools. Each cycle includes a review session with the VP Operations, usage and vendor data analysis, and delivery of a written summary and updated risk register.

The Outcome

Two vendor term changes were identified in the first two cycles that had not been flagged internally. One tool was recommended for renegotiation; one was flagged for closer monitoring in the subsequent quarter. The risk register is now tabled at each board operations review.

"The risk register has become a standing agenda item."