Terms & Conditions

2. Acceptance of Terms

By using this website or engaging our services, you confirm that you have read and understood these Terms and that you agree to be bound by them. If you are acting on behalf of an organisation, you represent that you have the authority to bind that organisation to this Agreement.

You must be at least 18 years of age and have legal capacity to enter a binding agreement to use our services. Our services are intended for business use and are not directed at consumers acting outside a business context.

3. Services

Mentari Logic provides advisory and facilitation services in the domain of AI integration for business operations. Our current service offerings are:

Services are currently available to organisations located in or operating within Malaysia. Geographic availability for specific services (such as on-premises workshops) is as described in the relevant service description. We reserve the right to decline an engagement where we determine the fit is not appropriate.

4. User Responsibilities

When using this website or engaging our services, you agree to:

• ✓Provide accurate and complete information in enquiry forms and during service engagements.
• ✓Not use the website for any unlawful purpose or in a manner that could damage or impair the website or interfere with other users.
• ✓Not attempt to gain unauthorised access to any part of the website or its underlying systems.
• ✓Not reproduce, redistribute, or commercially exploit any content on this website without prior written permission.
• ✓Cooperate with us in good faith during a service engagement, including providing reasonable access to systems, data, and staff where required.
• ✓Notify us promptly if any information provided becomes materially inaccurate.

5. Intellectual Property

All intellectual property on this website — including text, methodology descriptions, structure, and design — belongs to Mentari Logic or its licensors. Nothing on this website grants you any right to use our name, trademarks, or intellectual property without express written consent.

Deliverables produced during a service engagement (such as workshop outputs, pilot reflection documents, or review summaries) are provided to you under a limited, non-exclusive licence for your internal business use only. Underlying frameworks, methodologies, and proprietary tools used to produce deliverables remain the property of Mentari Logic.

Any data, systems access, or materials provided by you during a service engagement remain your property. We will not use client-provided data for any purpose other than delivering the agreed service.

6. Payment Terms

All fees are stated in Malaysian Ringgit (RM) and are inclusive of applicable taxes unless otherwise stated in a service proposal. Payment terms are as follows:

• —AI Discovery Workshop: Full payment prior to the workshop date, unless otherwise agreed in writing.
• —Process Augmentation Pilot: 50% on engagement confirmation; 50% on delivery of the reflection document.
• —Quarterly Integration Review: Invoiced at the start of each quarter.

Accepted payment methods will be confirmed in the engagement letter. Payments are currently accepted by bank transfer to Mentari Logic's nominated account.

Cancellation and Refunds

Cancellations made more than 7 days before a scheduled workshop date are eligible for a full refund. Cancellations within 7 days of the workshop date may be subject to a cancellation fee of up to 50% of the total service fee. For pilots and reviews, fees paid for work already delivered are non-refundable. We will discuss alternative scheduling arrangements where cancellation is due to circumstances outside your control.

7. Service Delivery

We will make reasonable efforts to deliver services within agreed timeframes. Timelines are estimates unless a specific date is confirmed in writing as a firm commitment. Delays caused by the Client's failure to provide required access, information, or feedback may extend the delivery period accordingly.

Changes to the agreed scope of a service should be requested in writing. We will assess whether the change can be accommodated within the existing fee and provide a revised estimate where additional work is required.

We do not commit to specific business outcomes (such as cost savings, revenue growth, or operational improvements) as a result of our advisory services. Our role is to provide clear, considered guidance; the decisions and their implementation are yours.

8. Confidentiality

We understand that information shared with us during an engagement may be commercially sensitive. We treat all client-provided information as confidential and will not disclose it to third parties except where required by law or where you have given prior written consent.

We may reference the fact that we have worked with a client — for example, in listing sectors served — without disclosing the identity of the organisation unless you have consented to a named case study or testimonial. We will always seek your approval before publishing any identifiable reference to your organisation.

9. Disclaimers

Our website and advisory services are provided in good faith and with care, but on an "as is" basis. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components, or that any information on the website is complete, current, or accurate at all times.

Our advisory services reflect considered professional opinion based on the information available to us at the time of engagement. They do not constitute legal, financial, or technical advice. You should seek specialist advice where such advice is required.

We do not guarantee any particular outcome from implementing recommendations arising from a service engagement. Business results depend on many factors outside our control, including the actions taken by your organisation.

10. Limitation of Liability

To the fullest extent permitted by Malaysian law, Mentari Logic's total liability in connection with any service engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim.

We shall not be liable for any indirect, consequential, special, or incidental loss, including loss of profits, revenue, business opportunity, or data, arising from the use of our services or website, even if we have been advised of the possibility of such loss.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under applicable Malaysian law.

11. Indemnification

You agree to indemnify and hold harmless Mentari Logic, its directors, employees, and advisors from any claim, loss, or expense — including reasonable legal fees — arising from your breach of these Terms, your misuse of the website, or any misrepresentation made in the course of an engagement.

12. Termination

Either party may terminate a service engagement by giving written notice. The notice period and any applicable fees for work already delivered will be as specified in the engagement letter or, where not specified, at 14 days.

We may terminate an engagement immediately and without liability to you if you materially breach these Terms or act in a manner that makes continuation of the engagement impractical or unreasonable. Provisions relating to intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination.

13. Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. Both parties agree to the exclusive jurisdiction of the courts of Malaysia for the resolution of any dispute arising from or in connection with these Terms or a service engagement.

Before initiating formal proceedings, the parties agree to attempt to resolve any dispute through good-faith discussion. A written notice describing the dispute should be sent to [email protected], and both parties will meet (in person or by video call) within 14 days to seek resolution.

If the dispute cannot be resolved informally within 30 days, either party may refer the matter to mediation under the rules of the Asian International Arbitration Centre (AIAC) before commencing litigation.

14. General Provisions

• Entire Agreement. These Terms, together with any engagement letter or proposal, constitute the entire agreement between the parties regarding the subject matter and supersede all prior discussions and agreements.
• Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.
• Waiver. A failure to exercise or delay in exercising any right under these Terms does not constitute a waiver of that right.
• Assignment. You may not assign your rights or obligations under these Terms without our written consent. We may assign our obligations to a related entity without notice, provided the quality of service is not diminished.
• Notices. Formal notices under these Terms should be sent by email to [email protected] or by post to our registered address in Kuala Lumpur.
• Force Majeure. Neither party shall be liable for delays or failures in performance caused by circumstances beyond their reasonable control, including natural disasters, government action, or widespread technical outages.

15. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" and "Effective Date" at the top of this page will reflect any changes. Continued use of the website or ongoing engagement with our services after a revision constitutes your acceptance of the updated Terms.

Where a change materially affects your rights or obligations under an active service engagement, we will notify you directly before the change takes effect.

16. Contact

For queries relating to these Terms or any aspect of a service engagement, please contact us: