Legal & Compliance
Privacy Policy
Mentari Logic is committed to handling the personal information of clients, enquirers, and website visitors with care. This policy sets out what we collect, why we collect it, and how we protect it in accordance with Malaysian law.
1. Introduction
Mentari Logic Sdn. Bhd. ("we", "us", or "our") operates the website at mentarilogic.info and provides AI integration advisory services to organisations in Malaysia. As data controller, we are responsible for the personal data we process in connection with this website and our service engagements.
This Privacy Policy applies to personal data collected through our website contact forms, direct email and telephone enquiries, and in the course of delivering our services. It should be read alongside our Cookie Policy and Terms & Conditions.
Our processing of personal data is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia. If you have any questions about this policy, you are welcome to contact us at [email protected].
2. Personal Data We Collect
We collect personal data only to the extent necessary for the purposes described in this policy. The categories we may collect include:
Contact Information
Name, email address, telephone number, and company name — provided when you submit an enquiry through our website or contact us directly.
Enquiry Content
The details you include in your message, including your organisation's industry sector and any context about your current situation.
Website Usage Data
Pages visited, time on site, browser type, and device information — collected via cookies and analytics tools where you have consented. See our Cookie Policy for detail.
Service Engagement Data
For clients engaged in a service such as our AI Discovery Workshop or Process Augmentation Pilot, we may hold correspondence, workshop notes, and outputs produced during the engagement.
Legal Basis for Processing
Under the PDPA 2010 and principles consistent with international data protection standards, we rely on the following lawful grounds:
- —Consent — when you submit an enquiry form or accept cookies on our website.
- —Contractual necessity — when data is required to deliver a service you have engaged us for.
- —Legitimate interest — when we analyse how our website is used so that we can improve it, where this does not override your rights.
- —Legal obligation — when retention or disclosure is required by Malaysian law.
Data Retention
Enquiry records are held for up to 24 months from the date of last contact. Service engagement data is retained for up to 7 years to satisfy financial record-keeping requirements under the Companies Act 2016. Website analytics data is retained for 26 months. You may request deletion of your personal data at any time; see Section 6.
3. How We Use Your Data
We use personal data for the following purposes only:
- ✓Responding to your enquiry and communicating about services relevant to your situation.
- ✓Delivering contracted services, including workshop preparation, pilot coordination, and quarterly review reporting.
- ✓Sending service updates or relevant information that you have opted into.
- ✓Understanding how our website is used so that we can present information more clearly.
- ✓Meeting legal and regulatory obligations applicable in Malaysia.
We Do Not
- —Sell your personal data to third parties.
- —Share your data with advertising networks.
- —Use your data for automated profiling or decision-making with legal effect.
4. Data Protection Measures
We apply proportionate technical and organisational measures to protect personal data against accidental loss, unauthorised access, or disclosure.
Transmission Security
This website uses HTTPS/TLS encryption for all data in transit. Form submissions travel over secure connections.
Access Controls
Personal data is accessible only to team members whose role requires it. Access is reviewed periodically.
Storage Practices
Data is stored on servers located within or subject to the laws of Malaysia or equivalent jurisdictions. We evaluate hosting providers for compliance adequacy.
Breach Response
In the event of a data breach that affects your personal data, we will notify you and, where required by law, the relevant Malaysian supervisory authority, within a reasonable timeframe.
5. Cookies
Our website uses cookies — small data files stored in your browser — to support essential functionality and, where you consent, to understand how the site is used. Cookies do not contain your name or contact details unless you have provided them.
Essential Cookies
Required for basic site operation, including the cookie consent banner. Cannot be disabled without affecting core functionality.
Analytics Cookies
Used to understand page usage patterns. If enabled, data may be processed by a third-party analytics provider.
Preference & Marketing Cookies
Used to remember your settings and, if enabled, to support any future advertising or retargeting activity.
You can review and update your cookie preferences at any time on our Cookie Policy page.
6. Your Rights
Under the PDPA 2010 and comparable international standards, you have the following rights in respect of your personal data:
Access
You may request a copy of the personal data we hold about you at any time.
Rectification
If your data is inaccurate or incomplete, you may ask us to correct it.
Erasure
You may ask us to delete your personal data, subject to our legal obligations around record-keeping.
Data Portability
Where technically feasible, you may request a structured, machine-readable copy of the data you have provided to us.
Withdrawal of Consent
If processing is based on your consent, you may withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.
Objection and Restriction
You may object to certain types of processing, including direct marketing, or request that we restrict how we use your data in specific circumstances.
To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days. If you are dissatisfied with our response, you may raise a complaint with the Department of Personal Data Protection (JPDP) under the Ministry of Communications and Digital Affairs Malaysia.
7. Third-Party Links
Our website may contain links to external websites or services not operated by Mentari Logic. We are not responsible for the privacy practices of those sites. We recommend reading the privacy policy of any external website you visit from a link on our pages.
8. Children's Privacy
Our services are directed at business organisations and individuals who are 18 years of age or older. We do not knowingly collect personal data from persons under 18. If you believe we have inadvertently received data from a minor, please contact us and we will arrange for its deletion.
9. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable law. Any material changes will be noted in the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website after a revision constitutes your acknowledgement of the updated policy.
10. Contact Us
For data protection enquiries or to exercise your rights, please contact:
Mentari Logic Sdn. Bhd.
Jalan Tun Razak 312, 50400 Kuala Lumpur, Malaysia